Welcome to Sidi Cycling Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium cycling products and services. Whether you’re a professional cyclist or a weekend enthusiast, we’re here to ensure your experience with us is as smooth as your ride should be.

🚴 Product Questions

What types of cycling shoes do you offer?
We specialize in high-performance cycling shoes for various disciplines:
  • MTB Shoes – Designed for mountain biking with optimal grip and durability
  • Road Shoes – Engineered for road cycling with maximum power transfer
  • Road Track Shoes – Specialized for track cycling and velodrome use
  • Sport MTB Shoes – Versatile options for recreational mountain biking
Do you sell cycling accessories and spare parts?
Yes! In our Shoes Accessories & Spare Parts section, you’ll find cleats, insoles, replacement buckles, and other essential components to maintain and customize your Sidi cycling shoes.
What makes Sidi cycling shoes different from other brands?
Sidi cycling shoes are engineered for peak performance with precision craftsmanship, advanced materials, and innovative closure systems. Each pair is designed to provide optimal power transfer, comfort, and durability for serious cyclists.

📦 Shipping & Delivery

What shipping options do you offer?
We provide two optimized shipping methods:
  • 🚀 Standard Shipping ($12.95) – Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
  • 🎁 Free Shipping – Via EMS for orders of $50+, delivered in 15-25 business days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days. You’ll receive tracking information via email once your order is dispatched. Weekend orders are processed the following business day.
Do you ship to my country?
We offer global delivery to most countries worldwide. However, we currently cannot deliver to certain remote areas in Asia and select international locations. Our system will automatically notify you during checkout if we cannot deliver to your address.
When will I receive my order?
Delivery times vary by shipping method:
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch
Please allow additional 1-2 days for order processing.

💳 Payment & Security

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely with industry-standard encryption to protect your information.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect all your payment information. Your financial data is processed securely, and we never store sensitive payment details on our servers.

🔄 Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your cycling shoes aren’t the perfect fit or don’t meet your expectations, you can return them for an exchange or refund.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process and make it as smooth as possible.
Are there any restrictions on returns?
Returns are accepted within 15 days of delivery. Products must be in original condition with all tags and packaging. Custom orders may have different return conditions.

🏪 Company Information

Where is Sidi Cycling Shop located?
Our company address is:
7326 North 62nd Avenue, Glendale, US 85301
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. We’re committed to providing excellent customer service and typically respond within 24 hours.
Do you have any current promotions?
Check our HOT SALE section for the latest deals! Use code KNO4SY to save up to $5.00 on your order today.

Still have questions? We’re here to help! Contact our customer service team, and we’ll ensure you get the information you need to make the most of your Sidi cycling experience.

Thank you for choosing Sidi Cycling Shop – where every delivery brings you closer to your next great ride.