Privacy Policy

At Sidi Cycling Shop, we are committed to protecting your privacy with the same dedication and precision engineering that goes into every pair of our cycling shoes. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sidicycleshoes.com.

1. Information We Collect

We collect information that helps us provide you with the best cycling gear and shopping experience:

• Personal Information: Name, email address, shipping address, phone number when you create an account or place an order
• Payment Information: Credit/debit card details processed securely through our payment gateways (we do not store full payment details on our servers)
• Technical Data: IP address, browser type, device information, and browsing behavior
• Communication Data: Correspondence when you contact our customer service team

2. How We Use Your Information

Your information helps us deliver the premium service serious cyclists expect from Sidi:

• Process your orders and deliver your cycling gear worldwide
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and transaction alerts
• Improve our website functionality and user experience
• Detect and prevent fraud and enhance security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same care we put into crafting our cycling shoes:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred
• International Transfers: As we serve global cyclists (excluding certain remote areas), your data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is our priority, mirroring the durability built into every Sidi product:

• Industry-Standard Encryption: All transactions are protected with advanced SSL encryption technology
• Secure Storage: Your data is stored on secure servers with limited access
• Payment Protection: Sensitive payment details are processed through certified gateways and immediately encrypted
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how cyclists interact with our site
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Show you relevant cycling gear and promotions

You can control cookie settings through your browser, though this may affect website functionality.

7. International Data Transfers

As we serve cyclists worldwide (excluding certain remote areas in Asia and select international locations), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Sidi Cycling Shop with your cycling needs and your personal information. We’re committed to protecting both with the same precision and care that defines our products.