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Our Commitment to Precision Service
At Sidi Cycling Shop, we extend the same precision engineering that defines our cycling shoes to every aspect of your shopping experience. We’re dedicated to ensuring your complete satisfaction from the moment you place your order to the delivery of your premium cycling gear.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx | Faster delivery with reliable tracking |
| Free Shipping | FREE (orders $50+) | 15-25 business days after dispatch | EMS | Budget-friendly option for larger orders |
International Shipping Note: We proudly serve cyclists worldwide, though delivery to certain remote areas in Asia and select international locations may not be available. International customers may be responsible for customs duties and taxes according to local regulations.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of your receipt of the product.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- With all original tags attached
- In the original packaging
- Free from any damage, marks, or signs of use
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
- Socks (due to the intimate nature of the product)
- Shoes Accessories & Spare Parts (if packaging has been opened)
All other products including MTB Shoes, Road Shoes, Road Track Shoes, and Accessories are eligible for return or exchange within the specified timeframe.
Returns & Exchanges Process
1Submit Your Return/Exchange Request
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Sidi Cycling Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [ ] Full refund [ ] Exchange for: [Product Name and Size] [ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Sidi Cycling Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [ ] Full refund [ ] Exchange for: [Product Name and Size] [ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
2Receive Return Authorization
Once we receive your request, we’ll email you a Return Authorization Number and detailed instructions within 1-2 business days.
3Package and Ship Your Return
Carefully package the item(s) in their original packaging, include all original tags and accessories, and ship to our address:
Sidi Cycling Shop Returns
7326 North 62nd Avenue
Glendale, US 85301
7326 North 62nd Avenue
Glendale, US 85301
Please include your Return Authorization Number clearly on the outside of the package.
4Processing Your Return/Exchange
Once we receive your return, we’ll inspect the item(s) and process your request within 3-5 business days.
Refund Information
Refund Processing Time
Refunds are typically processed within 5-7 business days after we receive and inspect your returned item(s).
Refund Method
Your refund will be issued to your original payment method:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your PayPal account |
Deductions
Please note:
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong product
Exchanges
Size Exchanges
If you need a different size, we’ll ship the replacement item once we receive your return. For faster service, you may place a new order for the correct size and return the original item for a refund.
Product Exchanges
Exchanges for different products follow the same process as returns. You’ll receive a refund for the returned item and can place a new order for the desired product.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We’ll cover all return shipping costs and expedite your replacement or refund.
International Returns
As we serve cyclists worldwide (excluding certain remote areas in Asia and select international locations), international customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service for your return.
Contact Our Customer Service Team
For any questions about shipping, returns or exchanges, please contact us:
Email: [email protected]
Response Time: 1-2 business days
We’re here to ensure your Sidi Cycling Shop experience matches the quality and precision of our products.